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Our Testimonials

A CQC Inspection was recently carried out at our ‘Home ‘and here are some of the CQC Inspectors comments.

To see full report – click here

‘Outstanding’ - The service was exceptionally caring

People were supported by staff that were committed to providing high quality care and had an excellent understanding of their needs’

‘Warm, friendly relationships had developed between people and staff.  Staff demonstrated they genuinely cared about people and this extended to their relatives’

‘Care provided was of an extremely high standard.  Care was person-centred and comments from people and relatives unanimously praised the caring attitude of staff and that Byway House felt like home’

Personal Testimonials

Here are a selection of Testimonials from residents, relatives and visitors

  • This is a wonderfully tranquil place and a real 'home' run by a dedicated team who go above and beyond for their residents. Dr. Will Andrews
  • "This is my second review of Byway House and all of my previous comments, which were all positive, still stand ... I visit nearly every day and I am always greeted with a cheery smile and the offer of a cuppa.  I sometimes find my mother chatting with one of the 'girls' [staff], reminiscing or going through photo albums and she really enjoys their company.  One of the girls once downloaded her favourite music onto her iPad, which was extremely thoughtful.  We cannot thank the staff enough and my mother frequently says how kind everyone is.  But it is much more.  They know her as an individual and now, after a trip out, my mother says that she is ready to 'go home'! "
  • "The short time I have been here, all I can say is that this place is really good and provides an excellent service to me.  I don't know where I would be if I hadn't come here". 
  • "The young manager has a very kind heart.  She is like an angel in whatever she does.  She understands me and my troubles very well". 
  • "We have got excellent staff and an excellent manager.  I don't know how you could improve on a service such as this". 
  • "By all accounts this is an excellent home with excellent people.  My friend says hat she gets the best service in this home.  I think I may also end up here if I can afford it.  The type and quality of care is second to none as far as I know". 
  • "This home is managed so well and with excellent staff.  I talk to the manager and staff every time I need to.  They are very accessible all the time. I can't think of anything else apart from saying that the home is very well managed.  It is small and beautiful".


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Byway Care Limited | Registered number 4665619 | Registered office: 3 Newhouse Business Centre, Old Crawley Road, Horsham, West Sussex RH12 4RU

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